Contacting STOA

If you are unable to find answers to your questions on this website, please email the team at stoa@mit.edu.  We use a system called Service Now that automatically generates a ticket in our support queue, and that is the best way to ensure timely follow-up.  You will receive an automatic reply from the system confirming your support request, and you can use the link in the response to track your request.  Please note that you must write to stoa@mit.edu from your MIT email account, otherwise it may not be received.

Hours of Operation

STOA is available and online between 9AM and 5PM, Monday through Friday. 

The Team

Although we each have areas of special interest and expertise, we are happy to assist with any issue.

Name	Title	Core Responsibilities
Michael Gallino	Director of Technology	Technology consultation and facilitation, collaboration platforms, endpoint management and support, and technology operations and infrastructure.
Eduardo Gonzalez	Desktop Support Technician	Assists faculty, staff and students in getting up and running with computing and printing.  Performs maintenance of computers, printers and other systems.
John Hoder	System Administrator	Implementing infrastructure, asset management, system maintenance and end-user support.